Housing woes top the PCB list
16/04/2009 The Star
KUALA LUMPUR: Housing problems and local council issues make up the highest
number of complaints received by the Public Complaints Bureau, says Deputy
Minister in the Prime Minister’s Department Senator T. Murugiah.
Housebuyers, he said, were burdened with additional charges due to stalled
or abandoned projects and when their houses are not issued with the
Certificate of Fitness or are damaged in floods.
He said public officials should go to the ground to find out the exact
issues affecting the public, otherwise the department would not know which
issue to address.
“For example during the recent Bukit Gantang by-election, I was chided by a
homeowner who said his complaints of frequent floods in the housing estate
had fallen on deaf ears,” he said.
Other complaints received by the department were on citizenship
applications, identification documents and public amenities.
“The centre receives about 300 complaints every day, of which 85% have been
resolved,” he said, adding that a five-working-day time frame had been set
to allow the department to resolve complaints from the public.
Murugiah was speaking to reporters after visiting the bureau’s one-stop
centre located at Jalan 2/12d, Kampung Seri Batu, Jalan Ipoh here yesterday.
The centre, he said, was located in the heart of the city to make it easier
for the public who would otherwise incur additional expense to get to the
bureau’s headquarters in Putrajaya.
Murugiah said some of the poorer complainants had even asked him for money
to pay for taxi and bus fare to go to Putrajaya.
The centre will be open on Tuesdays from 9am onwards.