This website is


 Welcome    Main    Forum    FAQ    Useful Links    Sample Letters   Tribunal  

Housing woes top the PCB list
16/04/2009 The Star

KUALA LUMPUR: Housing problems and local council issues make up the highest number of complaints received by the Public Complaints Bureau, says Deputy Minister in the Prime Minister’s Department Senator T. Murugiah.

Housebuyers, he said, were burdened with additional charges due to stalled or abandoned projects and when their houses are not issued with the Certificate of Fitness or are damaged in floods.

He said public officials should go to the ground to find out the exact issues affecting the public, otherwise the department would not know which issue to address.

“For example during the recent Bukit Gantang by-election, I was chided by a homeowner who said his complaints of frequent floods in the housing estate had fallen on deaf ears,” he said.

Other complaints received by the department were on citizenship applications, identification documents and public amenities.

“The centre receives about 300 complaints every day, of which 85% have been resolved,” he said, adding that a five-working-day time frame had been set to allow the department to resolve complaints from the public.

Murugiah was speaking to reporters after visiting the bureau’s one-stop centre located at Jalan 2/12d, Kampung Seri Batu, Jalan Ipoh here yesterday.

The centre, he said, was located in the heart of the city to make it easier for the public who would otherwise incur additional expense to get to the bureau’s headquarters in Putrajaya.

Murugiah said some of the poorer complainants had even asked him for money to pay for taxi and bus fare to go to Putrajaya.

The centre will be open on Tuesdays from 9am onwards.


Main   Forum  FAQ  Useful Links  Sample Letters  Tribunal  

National House Buyers Association (HBA)

No, 31, Level 3, Jalan Barat, Off Jalan Imbi, 55100, Kuala Lumpur, Malaysia
Tel: 03-21422225 | 012-3345 676 Fax: 03-22601803 Email:

© 2001-2009, National House Buyers Association of Malaysia. All Rights Reserved.