Special team to help folk living in apartments
08/08/2008 NST By Mohammad Shahid Dar

Cheers from the team providing 24-hour emergency service for residents of high-rise buildings.

KUALA LUMPUR: Imagine a burst water pipe in the kitchen of your apartment in the middle of the night or the building plunged into darkness due to some electrical glitch?

You can't call your usual plumber or electrician, not at that hour.

To deal with the woes of residents of high-rise buildings, a 24-hour customer care centre has been set up to help them.

Introduced by Raine, Horne & Zaki Property Management, the centre provides round-the-clock help for residents facing problems related to their apartments and condominiums.

Three fully equipped mobile teams of experienced personnel are stationed at the centre to respond to calls and emergencies. They aim to reach affected buildings within 30 minutes after a call is received.

"Since its introduction in December last year on a trial basis, the centre has received tremendous responses and calls from residents to continue this service," said Raine, Horne & Zaki's managing partner Ganesh Chinnappan.

Raine, Horne & Zaki, whose headquarters is in Kampung Baru, Kuala Lumpur, currently looks after more than 20,000 high rise units with 100,000 residents in 30 housing schemes. The housing schemes range from 200 to 1,100 units each.

"The Customer Care Centre is in addition to our simplified and comprehensive package of services that we are already providing," said Ganesh.