Instant rating for Seberang Prai council

The Star 7/3/2006

BUKIT MERTAJAM: Want to give an instant rating for the counter services provided by a government body?

You can do so at the Seberang Prai Municipal Council (MPSP), which claims to be the first government body to allow its ratepayers to rate services provided at its counters.

MPSP president Datuk Md Aris Ariffin said the council has equipped its service counters at the new headquarters in Bandar Perda here with an electronic system that allowed ratepayers to give instant feedback on the quality of services provided.

“The system, known as Quality of Service (QoS), enables customers to rate the services provided by us,” he said when launching the centralised service counters.

“After the counter transactions are completed, the ratepayers will be asked to press one of the five buttons on the device available at all our 17 service counters.

“Button one indicates low quality of service and five the highest.

“The LCD display at the service counter lobby will then flash the ratings. It is linked to my office and I will get to see the ratings, too.”

He said the council would evaluate the input from the ratepayers and use the information to improve itself.

“Previously, the council obtained feedback on its services from questionnaires which were handed out to customers,” he said.