Poor service for RM90 monthly fee
26/08/2005 The Malay Mail

KUALA LUMPUR, Aug 26

Residents of Block A and B of Cemara Apartments in Bandar Seri Permaisuri are fed up with their building management.

The residents of the 15-storey blocks claim that despite numerous complaints, the management has done little to improve maintenance service at the apartments.

Cemara Residents Association chairman Azmi Sukir said the association had met the management on several occasions to air their grouses. The latest being the maintenance fees charged.

"The management promised to reduce the fee to RM60 (from RM90) during the construction of Block C but to date, it’s still not done."

Azmi said the management also went back on its word on parking arrangements.

"In the sale and purchase agreement, every resident was to be given one uncovered parking lot. Those staying on the eighth floor and above can buy a covered parking lot if they want," said Azmi.

However, residents at the eighth floor and above are now being forced to buy the covered lots.

A businesswoman, Gurdeen Kaur, 40, said the maintenance fee is too high.

"Why should I pay more? The service is not up to mark," she griped.

Another resident, Muhd Hafiz Abdullah, said the railing wall outside their unit is too low and dangerous for the kids, especially those staying on the upper floors.

"When we raised the matter and wanted to install grills, the management would not allow us," said Muhd Hafiz.

Ahmad Firdaus Mohd Hasnan is unhappy with security at the buildings.

"Bicycles have been stolen. There is no preventive action from the management. They only tell us to lodge police reports."

Raja Shahrom Raja Mohamed, 43, a businessman, said the security guards did as they pleased.

"When we questioned their decision, they told us that our rights are only in our house."

Dwi Tasik Management Services Sdn Bhd assistant manager Peter Foo said the residents should lodge their complaint with the management office.