The Ministry, he added, had undertaken various steps to simplify processes such as applications but there was room for improvement.

Ong said public expectations had risen over the years and the Ministry’s staff  should not be complacent but proactive in overcoming problems involving public interest.

“For example, if there are things you do not understand, ask instead of keeping quiet. Be proactive and offer assistance to your colleagues,” he told his officers before launching the Ministry’s Q-Day celebrations here.

Ong also urged the staff to learn information and communications technology skills.

Later at a press conference, Ong said everyone in the Ministry should learn to take criticisms.