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01/04/2003 Malaysian Business-Housing & Property By National House Buyers Association of Malaysia

The HBA strives to protect and champion the rights of house buyers in Malaysia

WHEN you buy a loaf of bread or a new car, you can sleep at night knowing that legislation and regulations are in place to ensure these products meet certain health or safety standards. The general perception of the public is that no building can be built without the rigorous control, monitoring and inspection by the relevant authorities. This trust is misplaced when house buyers encounter problems and find it hard to have these resolved expediently and amicably


The myriad of complaints from house buyers - orphaned projects, late delivery, no certificate of fitness, shoddy workmanship, defects not attended to, no after sales service, no strata titles, deviation from agreement/plans/sales brochures, etc - proves that the existing protection is not adequate. This litany of horrific experiences, personal tragedies and dashed dreams is a challenge to the integrity of the industry and to the professionalism of those who operate within it.


The real tragedy, however, is the impact on people's lives. House buyers have revealed what the situation has done to them, not only financially, but domestically, emotionally and medically. Despite the fact that we possess the skills and abilities to produce world-class construction, a major consumer and industry problem has been allowed to grow to terrible proportions.


Some house buyers have been ashamed to talk about one of the most significant financial crises they are facing, afraid to appear foolish or to devalue their asset.


One group of aggrieved house buyers, however, decided to take a pro-active step instead. Upon discovering that getting their woes heard was a frustrating process. they got together to form the Pro Tem Committee of what was to become the National House Buyers Association of Malaysia (HBA) on Oct 16, 1999. On July 2000, the association was registered by the Registry of Societies and then formally launched as the House Buyers Association (Kuala Lumpur & Selangor) on April 20, 2001 by Minister of Housing and Local Government Datuk Seri Ong Ka Ting.


The HBA is a voluntary, non-governmental, non-profit and non-political organisation. Our working committee consists of volunteers from various professions. Our work revolves around sheer humanitarian principles and ethics, and we strive wholly for a balanced, fair and equitable treatment for house buyers in their dealings with housing developers.


From the complaints we have received and from media reports, the damage sustained by house buyers who have trusted their developers to deliver their products efficiently are too numerous. The HBA would like to see a level playing field between developers and house buyers and that house buyers are not short-changed.


HBA's Aims and Objectives


  • To promote awareness of the legal rights and liberties of the members on all real properties.
  • To undertake independent authoritative interest, co-ordinate a check and balance to protect the rights of members/buyers and to advise the members to protect their legitimate interests in the housing industry.
  • To make representations and liaisons to maintain close relations with and gain representations on the management of government agencies, local and statutory authorities related to the housing industry.
  • To disseminate information of interest to the members through the publications, seminars and other activities necessary for the attainment of this goal, subject to prior approvals from the relevant authorities.
  • To be a housing industry watcher.
  • To assist in updating legislation rules and regulations governing the housing industry towards the new millennium.
  • To obtain feedback and collect data/proposals for the betterment of the housing industry.
  • To promote goodwill, spirit of togetherness and to foster good relationship among the members and the various communities and to protect and promote members' common interests/welfare.

In its pursuit to see a more orderly environment in the property industry, memorandums had been forwarded to related governmental departments to lobby for better protective laws for house buyers. We also hold joint public sessions with other consumer-conscious groups, such as the MCA's Public Complaints Bureau and the Persatuan Architect Malaysia.

Before the establishment of the HBA, aggrieved house buyers could only lodge their complaints to the very people who had caused their problems! With its slogan "Striving for House Buyers Rights & Interest", the HBA is determined to get current legislation changed so that those buying new homes will get the same degree of consumer protection and redress accorded by the government to all other new products of substantially less cost.


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National House Buyers Association (HBA)

No, 31, Level 3, Jalan Barat, Off Jalan Imbi, 55100, Kuala Lumpur, Malaysia
Tel: 03-21422225 | 012-3345 676 Fax: 03-22601803 Email:

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